Questions
Frequently asked questions.
Straight answers about the product, your data and billing.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial with every feature switched on. A card is required to start, and during the trial you can invite your team, set up brief forms and add clients.
Do you process my clients’ payments?
No. Invoices carry your own payment link (Stripe, PayPal or bank details), and clients pay you directly. brieftolive never handles the money.
Can clients see my internal costs or margin?
Never. The client portal is for reviewing deliverables, checking brief status and receiving invoices. Hours, rates, margins and internal comments stay private.
Do you store my clients’ ad account passwords?
No. We do not store passwords, tokens or any credentials. The Access Register only records which team members have access to which accounts.
What happens when I reach my client or seat limit?
You will be prompted to upgrade when you add a client or invite a teammate beyond your plan. Nothing already in your workspace is locked or removed.
Do you offer refunds?
Subscriptions are non-refundable. You can cancel anytime from your billing settings, and your access continues until the end of the period you have paid for.
Built by a digital marketer for digital marketing teams.